Privacy policy
Last Updated: December 21, 2023
Your privacy is of utmost importance to RBB Host. Therefore, we comply with relevant data protection laws, including the General Data Protection Regulation (hereinafter referred to as GDPR). This means that we:
- Clearly establish our purposes before processing your personal data, as explained in this Privacy Policy;
- Store as little personal data as possible and only use the data necessary for our purposes;
- Obtain your explicit consent for the processing of your personal data, if required;
- Take the necessary security measures to protect your personal data. We also impose these obligations on third parties who process personal data for us;
- Respect your rights, such as the right to access, correct, or delete your personal data processed by us.
Your data is safe with us and we will always use it properly. In this Privacy Policy, we explain what we do with the information we learn about you at RBB Host.
If you have questions or want to know exactly what data we store about you, please contact RBB Host.
Your Account
For certain parts of our business, you must first register. You will need to provide information about yourself and choose a username. This creates an account that you can log into with that username and a password you choose. We use your:
- Name and address
- Telephone number
- Billing address
- Email address
- Payment information
- Gender
- Date of birth
- IP address
We do this based on your consent. We store this information until you dissolve the account. We keep this information so you don’t have to re-enter it every time and so we can contact you more easily if necessary. You can adjust information anytime through your account.
Processing Orders
When you place an order with us, we use your personal data to properly process it. We may pass your personal data to our delivery service to deliver the order to you. We also receive information about your payment from your bank or credit card company. For this, we use your:
- Name and address
- Telephone number
- Billing address
- Email address
- Payment information
- Gender
- Date of birth
- IP address
We do this based on your consent. We store this information until your order is completed. We keep certain customer data longer due to the statutory tax retention obligation.
Sending Newsletters
We have a newsletter and you will be automatically added to the list of subscribers. In the newsletter, you will learn news, tips, and information about our products and services. For this, we use your:
- Name and address
- Telephone number
- Billing address
- Email address
- Payment information
- Gender
- Date of birth
- IP address
We do this based on your consent. We store this information until you cancel the subscription. You can cancel the newsletter subscription at any time. Each newsletter contains an unsubscribe link.
Access to the Portal
Our portal gives you access to a management environment where you can make settings, provide details, and make changes for the business. We log what you have done and when, to have proof of this. For this, we use your:
- Name and address
- Telephone number
- Billing address
- Email address
- Payment information
- Gender
- Date of birth
- IP address
We do this based on your consent. We store this information until the end of the service for you.
Subscribing
You can subscribe to a paid subscription at our company RBB Host, where we use your personal data to process the payment. For this, we use your:
- Name and address
- Telephone number
- Billing address
- Email address
- Payment information
- Gender
- Date of birth
- IP address
We do this based on your consent. We store this information until you cancel the subscription. We keep certain customer data longer due to the statutory tax retention obligation.
In-App Purchases
You can buy things at our company RBB Host, where we use your personal data to process and register the purchase. For this, we use your:
- Name and address
- Telephone number
- Billing address
- Email address
- Payment information
- Gender
- Date of birth
- IP address
We do this based on your consent. We store this information until your order is completed. We keep certain customer data longer due to the statutory tax retention obligation.
Contact Form
You can ask us questions or make requests using the contact form. For this, we use your:
- Name and address
- Telephone number
- Email address
- IP address
We do this based on your consent. We store this information until we are sure that you are satisfied with our response.
Advertising
We would like to send you advertising about offers and new products or services. We do this:
- By email
- By post
You can object to this advertising at any time. Every email contains an unsubscribe link. You can also communicate this through your account. You can also communicate this through the portal.
Sharing with Other Companies or Institutions
Except for the parties necessary to provide the above services, we will not share your personal data with other companies or institutions under any circumstances, unless we are legally obliged to do so (for example, if the police demand it in case of a suspected crime).
Social media buttons are integrated into our company. The operators of these services collect your personal data.
Cookies
Our company uses cookies. Cookies are small files in which we can store information so you don’t have to enter it over and over again. But they also allow us to see that you visit us again.
You can disable cookies through your browser, but some parts of our company may not work properly then.
We have agreements with other companies that set cookies about the use of the cookies. However, we do not have complete control over what they do with the cookies themselves. Therefore, please also read their privacy statements.
Security
The security of personal data is of great importance to us. We ensure that your data is well secured with us. We continuously adjust the security and pay close attention to what could go wrong.
Data Protection Officer
We have appointed a so-called Data Protection Officer. This person is responsible for privacy protection in our organization. Our Data Protection Officer is Sietse Jan de Glee and can be reached by email at [email protected] for all your questions and requests.
Changes to This Privacy Policy
If our company changes, we must of course also adjust the privacy policy. Therefore, always pay attention to the date mentioned above and check regularly for new versions. We will do our best to communicate changes to you.
Your Rights
If you have questions or want to know which personal data we have about you, you can contact us at any time. See the contact details below.
You have the following rights:
- To receive explanations about what personal data we have and what we do with it;
- To access the exact personal data we have;
- To correct errors;
- To delete outdated personal data;
- To transfer personal data to another party;
- To withdraw consent;
- To limit a particular processing;
- To object to a particular use.
Please make sure that you always clearly indicate who you are, so we can ensure that we do not adjust or delete data of the wrong person.
We will generally comply with your request within a month. However, this period may be extended for reasons related to the specific rights of the persons concerned or the complexity of the request. If we extend this period, we will inform you in time.
Submitting a Complaint
If you want to submit a complaint about the use of your personal data, you can send an email to [email protected]. We handle every complaint internally and communicate this further with you.
If you believe that we are not helping you in the right way, you have the right to submit a complaint to the supervisory authority. This is called the Autoriteit Persoonsgegevens.
Contact Details
RBB Host
Nipkowweg 1a
8501 XH Joure
The Netherlands
Email address: [email protected]
Phone: +31 85 8200 808
Chamber of Commerce number: 81158920